Privacy Policy

EFFECTIVE DATE: Jan 12, 2021

01. Introduction and Overview

  • SPECTRA RESEARCH LIMITED ("SRL", "we", "us" or "our ") is a leading market research and advertising firm. We connect advertising agencies, market research and polls with vetted topics and expect to make the right decisions for their organizations.
  • We respect the privacy of the visitors to our website and the users of our products and services, and we are committed to protecting data privacy through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy applies to the website https://isurveyonline.com/ (“the Site”).
  • By using our Site, you understand and agree that collection and use of your personal information will be made in accordance with this Privacy Policy. If you do not feel comfortable with any part of this Privacy Policy, please discontinue use of the Site or engaging with SRL immediately.
  • If you have questions about this Privacy Policy or our Site practices, we invite you to send us inquiries or feedback at privacy@isurveyonline.com .

02. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any modifications to this Privacy Policy that might materially affect your rights or the way that we use or disclose your personal information prior to such a change. We encourage you to look for updates and changes to this Privacy Policy by checking the “Last Updated” date on this Privacy Policy when you access our Site.

03. Information We Collect About You and How We Collect It

The types of personal information that we may collect about you include, but may not be limited to: information you provide to us, information collected automatically about your use of our Site, and information from third parties.

  • a. Information You Voluntarily Provide Us

    The personal information that we collect from you may include:

    • Form Submissions
       information that you provide by filling in forms that we make available on the Site, such as to request information or assistance, including your name, email address, phone number, and company name.
    • Surveys and Research Studies:
       information that you provide to SRL as part of a research study or other questionnaires to which you agree to provide responses.
    • For Provision of Business Services:
       information that you provide to SRL to be matched with an appropriate expert advisor, for transcription and recording services, to determine where your organization fits in with its industry peers based on our research, and for other purposes necessary for us to provide you our business services.
    • Technical Support and Customer Service:
       information you provide when you report a problem with the Site or otherwise communicate with us by email, via our Site, through other means, including any records and copies of your correspondence that you provide.
  • b. Information We Collect Automatically

    As you navigate through our Site or otherwise interact with SRL, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

    • Information About Your Use of the Services:
       when you browse our Site, our systems automatically collect information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, domain names, referring and exit pages and URLs, platform type, pages viewed and the order of these page views, the amount of time spent on particular pages, and the date and time of your request.
    • Performance Data
       we may collect information about your preferences to make your use of the Site more productive and for our internal analytics.
    • Device Information
      if you access the Site through a mobile device (e.g., a smart phone or tablet), we may be able to identify the general location of your mobile device, your mobile device’s brand, model, operating system, resolution, screen size, system version, mobile network information, and your mobile device’s advertising ID. However, this information resides in server logs and is not used for advertising or marketing purposes.
  • C. Information We Collect from Third Parties

    When you interact with our Site or accounts on a social media platform, we may collect the personal information that you or the platform make available to us on that page or account, including your social media account ID and/or user name associated with that social media service.

04. How We Use Your Information

SRL uses your information for business and commercial purposes, including to provide the market research or professional services that you request; to perform customer service functions; for security and fraud prevention; for marketing and promotional purposes; and to perform website analytics.

We may use the information we collect about you in the follow ways:

  • a. To Provide You Our Services

    providing any services or products that you request or purchase, such as to process your application, fulfill our contracted for services, and provide information in relation to our B2B and B2C services and offerings.

  • b. For Security and Fraud Prevention

    keeping you secure and safe while interacting with us or using our Site, which requires us to process your personal information in accordance with this Privacy Policy to combat spam, malware, malicious activities, fraud, or security risks, as part of our ongoing maintenance and enforcement of our security measures.

  • c. To Provide You with Service-Related Communications

    contacting you regarding the administration of any features or functions of the Site or our services that you have registered to use, and notifying you about changes to our Site and services, our policies, terms or any products or services we offer or provide though our Site.

  • d. To Provide Customer Support or to Respond to You 

    responding to your questions or other requests

  • e. To Send You Marketing and Promotional Emails

    contacting you with newsletters, marketing or promotional materials and other information that may be of interest to you based on the services that you already use or the offerings that you have already inquired about, unless you have opted not to receive such information.

  • f. For Internal Use and Services Improvement

    accumulating and reporting aggregate, statistical information in connection with the Site and user activity, including determining which features and services users like best to help us operate, enhance and improve our Site.

  • g. To Maintain Legal and Regulatory Compliance

    processing personal information to pay our taxes, fulfill our business obligations, ensure compliance with employment, insurance and recruitment laws, or as necessary to manage risk under applicable law;

  • h. With Your Consent

    for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.

  • i. For Employment Purposes

    processing job applications, including to communicate with you and to conduct applicant and employment-related statistical evaluation and record-keeping.

05. How We Share Your Information

We share your information as needed to fulfill the purposes described in this Privacy Policy and as permitted by applicable law. We may share your information in the following circumstances:

  • a. Within Our Corporate Organization

    We may share information between and among SRL subsidiaries and affiliated companies for purposes of management and analysis, decision making, and other business purposes relating to insurance underwriting and claims administration.

  • b. When We Work with Service Providers

    When We Work with Service Providers. We may share your information with service providers that provide us with support services, such as secure website hosting, service delivery, payment processing, secure videoconferencing, and analytics.

  • c. Corporate Transactions

    We may disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred. By engaging with SRL or using our Site, you understand and agree to our assignment or transfer of rights to your personal information.

  • d. As Required by Law

    We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe that the disclosure will help us protect the rights, property, or safety of SRL or our customers.

  • e. With Your Consent

    We may disclose your personal information for any purpose with your consent.

06. Cookies and Similar Technologies

  • Like most websites, our Site uses cookies and similar tracking technologies to perform functions necessary for you to use the website, for analytics, and for advertising-related purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
  • Like most websites, our Site uses cookies and similar tracking technologies to perform functions necessary for you to use the website, for analytics, and for advertising-related purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
  • Please note that if you turn cookies off, some features of the Site will be disabled, will not run as efficiently, or may not function properly.

07. How We Protect Your Information

  • SRL protects your information using administrative, technical, and physical security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. We strive to ensure that information is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
  • However, no system can be guaranteed to be 100% secure, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices at all times.

08. Retention and Disposal of Your Information

  • We store personal information as needed to accomplish the purposes identified in this Privacy Policy and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements. The storage period may extend beyond the term of your relationship with SRL.
  • When personal information is no longer needed, or in any event, after legal authority to retain it has expired, personal information will be destroyed, in accordance with applicable law and pursuant to procedures established in relation to the relevant SRL system or process.

09. Your Communications Preferences and Account Management

In order to provide the Services to you, we may send you communications relating to your transactions, security or the administration of the Site. From time to time, we may also send you additional information or updates about SRL, our Site and our service offerings or other activities. If you do not wish to receive non-transaction or security-related communications from us, you may contact us at privacy@isurveyonline.com to contact us to opt out. Please note that if you choose not to receive communications from us, we may still send you service communications, such as emails about your account or the status of your application.

10. International Transfers

When you access or use our Site, please be aware that your personal information will be processed in the United States. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately stop accessing our Site or using our services.

11. Children's Privacy Rights

SRL's Site and services are not directed towards children under the age of 16 and we do not knowingly collect any personal information from children under the age of 16. If a parent or guardian becomes aware that their child under 16 provided our Site with personal information, please contact us immediately so that we may be take appropriate steps to promptly remove such information from our systems.

12. Integration of Third-Party Platforms and Services

In the event our Site may be linked to, relies on, or is integrated with websites, applications, interfaces, services and platforms operated by other companies, including third-party services, please note that SRL is not responsible for the privacy practices of such third-parties. Once you leave our Site via a link, access a third-party service or click on an advertisement, you should check the applicable privacy policies and terms of use to determine how those companies process personal information they may collect about you.

13. Contact Us

If you have any questions about this privacy policy, please contact us at your convenience at privacy@isurveyonline.com to contact us.